You can face the following issues if IPMI web-interface of your servers freezes:
- Virtual Media ISO files mounting works incorrectly
- IPMI web-interface does not work or works incorrectly
- Java applet does not start or starts incorrectly
- Java-applet doest not connect to console or connects incorrectly
You can reset IPMI using your account’s dashboard or IPMIView app
Use the following steps to reset IPMI from your account’s dashboard:
- log in to your account
- Go to
Servers and equipmentmenu (on the left)
IPMI cold resettask and run it
UI may slightly differ in different versions
Run IPMIView app and then choose
IPMI device tab at the bottom.
On the screen you'll see
Cold Reset button. If you push it, the IPMI controller will be reset (your server will be not).
IPMI (Intelligent Platform Management Interface) is the controller that is built into all the servers that we offer for rent.
It enables power management, remote connection (KVM), ISO mounting, server health monitoring - everything is remote and no direct access is required.
Once we prepare and issue a server for you, you’ll be able to configure it and set up the operating system.
IPMI operates independently from OS and benefits from a dedicated wired connection and IP address. Thanks to that, even if your OS is not accessible, you can still control your server remotely.
Remote access to IPMI is restricted by default due to security reasons. In order to access it, you need to whitelist your IP(s) in the Account settings. You can find more details in the following guide…
Connection to the IPMI server is implemented with the help of the web-interface or IPMIView Program. We will tell you how to install the operating system using both options and you will be able to choose the one that is convenient for you. We recommend the IPMIView program.
IPMI controller IP address, as well as access credentials, can be found in your Account or in the email, addressing initial server’s provisioning.
Just copy & paste the IP address into your browser’s address bar and use the credentials to authenticate when prompted.
In the top menu, go to
Remote Control, then choose
Console Redirection and then press the
Launch Console button.
After that, you’d need to download and then run Java app. Depending on your operating system configuration, it may require security exception approval.
The window will appear, in which you will need to choose
Virtual Media and then
Device 1 tab choose the
ISO file in the
Logical Drive type drop-down list and path to your ISO image file (use
Open image button).
Once it’s done, press
Plug In button to
plug your image.
After that, you need to restart your server to boot from the ISO file you mounted. Go to
Power control section and click on
Set Power Reset.
Keep in mind that you can connect up to (3) images simultaneously using tabs
Device 2, and
Device 3 (although it depends on a specific type of server you use).
This section can be useful for the installation of additional drivers.
Macro menu section allows sending
Ctrl-Alt-Del and other special keyboard combinations.
How to use web-interface with legacyIPMI firmware versions.
IPMIView tool is available for download from the official SuperMicro website (sign-in required) or from the ftp-server: https://www.supermicro.com/wftp/utility/IPMIView/
After you download and install the app, you can add your server using
File -> New -> System.
System Name (a name of your server) and IP address (IPMI address that you can find in your Account and/or in the email, addressing server’s provisioning.) Please make sure there are no spaces after the IP address. If everything looks good - press
You will see your server in the list, on the left side of the window. Double-click on it and use your credentials to authorize. Credentials, as well as the IP address, can be found in your Account or in the email, addressing server’s provisioning.
If connection is successful, you’ll see
Connected. On the bottom of the window, menu tabs for server’s management will appear.
To control your server remotely, go to
KVM Console and press on the
Launch KVM Console.
For the OS install you’ll need to use the same steps as via web-interface (see above).
IPMI device tab if you need to perform power management tasks (power on, off, cycle).