Support
Professional technical support 24/7 in English, Czech and Russian languages.
Services of system administration and operational help with the decision of any question requiring remote hands.
Availability of a warehouse of own spare equipment and components for the rapid replacement of server components.
24/7 access to the data center for authorized personnel.
Provided special room for setting up and repairing equipment with the necessary tools and surroundings.
Upon request, closed boxes are provided for the storage of your own additional equipment and tools.
Security
Systems of external and internal video surveillance, a central security post at the entrance to the building, a police station at a distance of one kilometer from the data center building.
The electronic system of access and fixing of actions with different levels for clients, engineers, technical personnel, and administrators excludes the possibility of unauthorized entry into the data center.
Planned technical work on the territory of the data center is subject to strict regulations.
Encrypted data transmission channels.
Informing customers in case of external requests about their equipment.
Withdrawal of equipment is possible only by a judicial decision of the Czech court in the case of an initiated criminal case and reasonable suspicion of a serious or particularly serious crime. No precedents for 10 years.
The service of consulting on the optimal infrastructure, taking GDPR into account.
The "Red button" service for turning off the Internet channel to the equipment via SMS or by phone in case of an emergency.
About Host-telecom DC
The land, building, and infrastructure are entirely owned by
The data center is one of the most reliable in the Czech Republic.
Built in accordance with the requirements for reliability level Tier III.
Air conditioning is carried out by a natural cooling system with chillers and air heat exchangers on a specially equipped site in the guarded courtyard of the data center building.
In server rooms, all the rules for temperature and humidity, as well as dust filtration are observed.
The data center is powered by four independent mutually redundant power supplies (input from two independent suppliers with intelligent load balancing, a UPS battery system, diesel).
Switching between sources occurs without any interruptions in the power supply of servers and network equipment.
The data center is equipped with an intelligent early detection system based on the analysis of the presence of combustion / smoldering products in the air, fire alarms with smoke and temperature sensors located throughout the premises.
The gas fire extinguishing system allows eliminating the source of ignition at the minimum possible time, while it does not harm the equipment. During extinguishing, the gas does not harm the person and allows the working.